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Thanks for the great feedback. We're always on a mission to get our UI simple and comfortable--since we know VoIP can be confusing--so do you mind specifying which parts your team finds unclear? Collins was awesome and very helpful. Stay connected, whether you're in the office, relaxing at home, or on the move. How much time can MightyCall save my business? This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It eliminates the need for servers and Ethernet cables. place to control your customer communications to maximize your business output, Do it all to keep your customer communications consistent on either desktop or the mobile app, With no hardware and no intent to start renting out deskphones, you can have MightyCall up and running Unlimited . Much easier to deal with than the larger complicated VOIP providers. Investors Acquisition. Virtual Phone System | MightyCall What users get with MightyCall is in fact a centralized virtual receptionist system that processes all calls clients receive via toll-free, local, or vanity phone numbers. businesses. Employees must have a good level of an expertise to address a clients needs appropriately. , MightyCall is a service you can trust. 02. . You dont need any special hardware, we dont bill per user like the majority of the industry, and we dont charge you per feature like others. 11 Best Virtual Phone Number Services for 2023 [Reviewed] - Techjury Thanks! MightyCall is a technology company based in Wilmington, DE, that simplifies the world of customer experience and call centers so that businesses large and small can focus on keeping their customers happy and coming back for more. Hey Thomas, we appreciate the review. Translation and Localization, 11-50 employees. In cases of any call holding or transferring, always inform the customer about the next action and explain the reason for the break. If you wanted to, you could run the system solely on a smartphone, although it can run on computers, tablets, and desk phones too if that appeals to you. Having said that, it is difficult to pinpoint such an app even among well-known software products. Finishing a customer service call on a pleasant note can create a positive and satisfied attitude. Thanks for the review! MightyCall is a cloud-based business VoIP solution designed for small and mid-sized businesses. #NPS #VoIP, Discover how MightyCalls advanced Call Center Interactive Voice Response (IVR) transforms the way businesses communicate with their customers! 9 articles. I am pleased with its ability to be easily adapted to meet the unique requirements of our business. By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Hello Andy,Thank you for your feedback! Grasshopper Grasshopper understands your priorities. A robust and transparent feature set. You dont need any special hardware, we dont bill per user li. MightyCall Reviews - Pros & Cons, Ratings & more | GetApp It helps users manage customer service calls and company communications. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. Customer Service 3.8 4.0 Likelihood to recommend 60.7% Read All 94 reviews Top Features Call Logging 5.0 Call Monitoring 5.0 Call Recording 5.0 IVR/Voice Recognition 5.0 I like the portability and ease of administration. Therefore, using Mighty Call is an affordable option. support.mightycall.com is using a security service for protection against online attacks. Today, MightyCall services over 50,000 customers, powering 5 million minutes of phone conversations each month. And I am SO GLAD I did! Hey Jordan, The next day i was charged. MightyCall Reviews, Ratings, Pros & Cons (2023) - GetVoIP #callcenter #businessapps. Hey Adonis, If you used the product for 1-2 years, surely you weren't irate about it for that entire span. Will you really use the complex tools required by experts and big enterprises? Absolutely not, unlike other VoIP companies that require special phones and equipment. Best of all, it syncs effortlessly across all devices - be it your smartphone or computer. 7 Tips for Great Phone Customer Service | by MightyCall | Apr, 2023 MightyCall is a virtual phone system designed to level the playing field between ", "The ability to auto record calls and easily configure menus was very helpful. Take a look at the pricing details and select the best plan for your company: We realize that when you decide to purchase a VoIP Software its crucial not only to find out how professionals score it in their reviews, but also to discover if the actual users and enterprises that use these solutions are genuinely happy with the service. PROS: MightyCall provides innovative solutions and great customer service at an affordable price. Hey Marisa, We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business. For proactive customer service, it is crucial. After all, as writer and philosopher Max Eastman said, A smile is the universal welcome., The virtual phone system for small business. phone. MightyCall Pricing and Services . Collins provided great support Collins provided great support while porting my company's phone numbers from my old VOIP. #businessapps #customercommunication #phonesystem #voip #businessphone, The MightyCall App now has a revamped dial pad design and a quality indicator to show the best connection method for your current call! CONS: I think they could improve on the text messaging capabilities of the software. Theres no Companies can ask for reviews via automatic invitations. We're sorry to hear your customer service experience was so unhelpful. They pay attention to the needs of their clients and continue to enhance their product with these in mind. Time savings, price, and less interruptions so I may focus on projects or assignments. I can't say enough great things! We were also having problems with Google Voice transferring correctly to our virtual receptionist. This process is automatic. It has several other features that proved to be beneficial for us later on, including its team management and call recording features. The app is sometimes very slow to load history/activity. MightyCall - Crunchbase Company Profile & Funding My business is at the point where now I'll need to purchase Mighty Call. By getting rid of the hardware, calls and features can run through an internet Access to support is also not limited to the plan users have chosen. If a client has even slightest guess about your diversion, count on the fact that youve lost him/her. Get your virtual phone number, either local or toll-free. Since most users nowadays shop and order from mobile devices, this will be a valuable factor for them to consider you as their provider. Stay on top of business communication with MightyCall Moreover, their international rates are quite higher than is ideal for us. So weve put together 7 tips for excellent telephone customer service. PROS: MightyCall matches the needs of our company well. CONS: We would have a better experience with MightyCall if we were given more control over who gets access to voicemails. Our company transferred from Grasshopper to Mightycall this week What a difference all around. It offers features such as voicemail, hold music, conference calling, call forwarding and call screening and recording. What is even more important from a business point of view is that MightyCall makes the most of each client communication. with customers more efficiently than ever. The main thing I was looking for is the ability to call and text from my iPhone for business needs. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. www.mightycall.com is using a security service for protection against online attacks. The BEST priced out there for the services you get. ", "I called but the line did not ring. Keep up the good work! connection, creating a powerful and flexible phone system youcan use anywhere All MightyCall subscribers receive dedicated iOS and Android apps their agents can install on any smart phone/device. Regarding the app, are you using the Android or Ios version? 2023 Trustpilot, Inc. All rights reserved. Please share your contact information. MightyCall can be connected to any conference or landline number, office device, or agents mobile phone. Did you ever get in touch with our technical team to try and sort out what was causing the audio/transmission problems? We have changed our pricing model recently to a "per use" plan more in-line with industry norms, so that should help mitigate that kind of problem in the future. It may be a good idea to read a few MightyCall VoIP Software reviews first and even then you should pay attention to what the solution is supposed to do for your business and your employees. This process is automatic. MightyCall is very diverse/flexible when it comes to setting up call flow. It works perfectly for the needs of my small company. ", Dear Ramon, Whats more, it sounds completely unprofessional.Eating, chewing, yawning forget about these during conversation. Is that not helping keep customers on the line waiting enough? MightyCall Pricing, Packages & Plans 2023 | G2 On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. With your feature set determined only by your plan and not by per month . sacrifice system capability for financial flexibility get dozens of features for the price you see, 919 North Market Street, Suite 950 Wilmington, DE, 19801. We don't keep costs down to reflect our quality but to give customers the chance to use VoIP without breaking the bank. Subscription Management | MightyCall Help Center While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. Horrible customer service there too I need to add. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income. We're glad you feel like you've gotten your money's worth, the issues with the webphone connectivity notwithstanding. In the Telecommunications Service Provider category, might call do not receive calls sometimes and ih ave to keep checking to make sure clients do not call in plesase fit it ASAP. Data privacy and security practices may vary based on your use, region, and age. On demand (during working hours) customer service. PROS: We are long time users of MightyCall. Despite this, never lose your patience, never raise your tone or respond in a rough manner. Thanks for leaving a review and we're glad your business is doing well! While visual contact is less likely to lead to miscommunication and is more satisfying, phone connection is an integral part of proactive customer service. Check the article here: https://lnkd.in/g22XJvtv From their perspective, youre a credible and professional deliverer who pays attention to each customer, while from yours, youre running a successful service department where no query falls through the cracks.

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