Support: Have questions about the Reveal Cellular Camera? Tactacam Kara H. 6 days ago. However repeated rainy days caused the camera to take in too much water and the cameras eventually stopped working. Experience some world class customer support when you contact our Support Team by clicking on the Contact Us Page. Boating Magazine may receive financial compensation for products purchased through this site. I was really pumped after seeing the 5 star ratings online compared to the other cellular cameras and the price for a cellular camera. Its ashamed a GREAT camera has such a poor app. Customer support says it is my cellular provider but app says I have excellent signal. Tactacam will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. We want you to be totally psyched about the products you purchase from Tactacams online store. This behavior seems like false advertising. Takes pic before animal gets in the frame. My camera will not find signal. You are using an out of date browser. Last communication from support was a message that they are backlogged. Tactacam assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. Take a look for yourself. Swipe motions reveal settings like Wi-Fi, exposure and zoomfrom 1X to 8X. Wind was blowing Sat 10AM - 3PM CST, Shipping, Returns & Refunds | Privacy Policy | Terms & Conditions, Your Privacy Choices | Notice at Collection. Ive lowered sensitivity to medium but it didnt help. My first big issue is with the quality of the pictures sent to my iPhone and computer. I have been on hold for over 45 minutes waiting for someone to fix the double billing on my credit card. After We are often able to solve the problem quickly via email. My complaint is similar to others - cameras and their cellular services (SIM Cards) that have been activated (required to set up the cameras) and do not function. We take a lot pride in our products and service! I've made an attempt to contact them also about not getting pictures after I had to change batteries took test pic sent to my cell and it says still downloading and it's been over 12 hrs I don't know what has happened since but camera has worked flawlessly up to this pointDoes anyone know if you have to reset camera when you change batteries or is it just turn off change them and cut back on I have no clue at this point? 110 N Sunset Blvd, Caledonia, MN 55921 I still have my 32s in the cams for now, but I know im missing a bunch of deer. Suddenly going through batteries like crazy. That was November 10, today is December 7, still no refund. High quality lens. And yes I followed the directions. Make sure to fill this form out completely. Special delivery: Sign up for the free Boating email newsletter. I have seen them respond almost immediately to a customer on their Facebook page. This is the main reason for wanting a cellular camera and to avoid entering the area every time to check the SD card. Can not get anyone on the line. If our Customer Support Team determines that your problem qualifies under warranty coverage, they will send you an e-mail with an RMA (Return Merchandise Authorization) form. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. I have been in contact with Customer Service on multiple occasions, verified setups, sim cards, facing the north, everything they mandate for the cameras to perform without any improvement in performance. Deer and Small Game Hunting and Trail Cams. Subscribe to Boating magazine for $14 for 1 year and receive 4 bonus digital issues. Go. 110 N Sunset Blvd, Caledonia, MN 55921 support@tactacam.com (218) 282-5650 | M - F 9AM - 6PM Sat 10AM - 3PM CST Simply click qr code then click scan code on the app and do as it instructs. Includes our 4k resolution 5.0 Tactacam hunting camera and all the necessities for cleaning, charging and storing your Tactacam. Tryn2hunt .not sure how to find that sticky for Reveal cameras. Any plan upgrades or downgrades will be applied to all . Todd L. 03/05/2023. A select all deleted function is also great. All rights reserved. We want you to be totally psyched about the products you purchase from REVEALs online store. JavaScript is disabled. I again notified customer service (Jeff) of this new problem and again he assured me they would take care of the issue by . Unfortunately, the quality is quite often too low to tell what you are looking at (I have the camera set to the highest quality setting). Tactacams sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Tactacams sole discretion. cell 701 650 2062 Thread starter Mac; Start date Sep 13, 2022; Prev. 110 N Sunset Blvd, Caledonia, MN 55921 Phone: (218) 282-5650 | Hours: M - F 9AM - 6PM Sat 10AM - 3PM CST VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. (218) 282-5650 | M - F 9AM - 6PM A Bonnier LLC Company. Touch Screen Display. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Yearly: Add a camera for $55 per year. Comments? Copyright 2023 Reveal Cellular Camera by Tactacam. The problem is "SUPPORT" will not answer my email's. Ive watched deer walk by it on the trail and it misses them. Tactacam Emilythank you so much for the canned response!! Ive sent 3 emails to tactacam and followed that stupid Ed and no results. When contacted the customer service team knew the red dot functionality did not work. Tactacam is based in *********. Sep 20, 2022 #21 rosewood Senior Member. I have been amazed at how many pics they miss having seen it first hand on many hunts. New X is working sparingly! Spent hours waiting in a silent hold for someone to answer. We are often able to solve the problem quickly via email. Most often you will only need to send your camera and battery. Connecting to WiFI. Enjoy banner ad-free browsing with Archery Talk Forum Plus. Finally activated it as a new camera and they charged me for a 3rd camera on 1 year service. I have been in contact with Customer Service on multiple occasions, verified setups, sim cards, facing the north, everything they mandate for the cameras to . favorite hunting spots). Built to withstand extreme weather and designed to function in the most . I have no reason Tactacam even has a ********************** Since I cannot remove my CC info from their website, I must now cancel my CC. Surely there must be a way to trouble shoot/fix this without me being on site. F.I.T.A, N.A.A., Collegiate Archery, And J.O.A.D. been working fine since i bought it Mat 8th. Sat 10AM - 3PM CST, Shipping, Returns & Refunds | Privacy Policy | Terms & Conditions, Your Privacy Choices | Notice at Collection. Tactacam is not responsible for shipping costs associated with warranty returns. Low-light sensor. Wed love to hear from you! Or go unlimited for $13 a month..amazing plans! Experience some world class customer support when you contact our Support Team by clicking on the Contact Us Page. I changed the password just in case I didn't remember but still the same problem. Warranties are limited to items acquired through authorized dealers and channels. I sent it back and they sent a replacementtried to activate it to work but it wouldn't. Tactacam will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. BBB Business Profiles are subject to change at any time. As someone who is working Monday through Friday, I can't call or get a re-call any time I want. Trying to activate 2nd camera it will not activate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Needless to say I am finished with my expensive Tactacam experiment. Write your RMA number on the outside of the box and send to Tactacam, 1668 Jordan W Rd. Tactacam Reveal User Information. What sd cards you guys running? Your card will be credited upon receipt of the returned merchandise. I just bought one, the zoom is not working properly, and I cant get any help at all. The photos are quite small and you must zoom in to try to see the subject in the picture. As a matter of policy, BBB does not endorse any product, service or business. Warranties are limited to items acquired through authorized dealers and channels. Its field of view wont reach the outside of a cut, but it will capture wake tricks. It is vital that you communicate with Tactacams Customer Support Team before sending in your return. The only thing Spartan and spypoint does better is the app. Yearly: Add a camera for $75 per year, Monthly: Add a camera for $5 per month REVEAL Cellular Cameras benefit from the proven technology developed in the manufacture of other TACTACAM camera products. I paid for all the cams. Is it not they should send me a new unit and and email me a return address for the old one? and camera took several hundred pictures. Our records show your refund has been processed for the full amount paid, inluding sales tax. I bought two cameras last year and called them once snd got a speedy return call. REVEAL. They did not solve my problem so I went and bought another Moultrie Delta and see how that goes. 110 N Sunset Blvd Caledonia, MN 55921 support@tactacam.com Phone: (218) 282-5650 | Hours: M - F 9AM - 6PM Sat 10AM - 3PM CST Thanks. All Rights Reserved. Copyright 2023 Tactacam. It comes with a wide-angle lens with a 120-degree field of view and two optional interchangeable lenses of nearly 180 degrees or a 2X zoom. You must log in or register to reply here. Pro Xtra FAQ's Video: Getting Started with your Tactacam 6.0 Video: Getting Started with the Solo Xtreme NEW REVEAL X 2.0 and X-Pro OPTIONAL FIRMWARE UPDATE NEW REVEAL X 2.0 OPTIONAL FIRMWARE UPDATE . The camera seems to be top-notch, but is mostly useless to me because of the app. I have sent 2 emails and called twice on hold for over an hour no one answers. If you have any questions about Tactacam? All Rights Reserved. No questions asked. It can mount low or be submerged. your hunt location directly to your mobile device (you can view images from your badges should be a simple addition. I called Saturday, Monday and today, I requested a call back and actually requested this on all three options ( tech support, billing and general) I have yet to talk to anyone!!! If my communication doesn't come through, please send a message to ********************************** and let them know to direct you to ************** Thank you, Don't buy Tactacam! one camera hasn't been operational for even a month and I'm 6 months into them. Yearly: Add a camera for $96 per year, Monthly: Add a camera for $7.50 per month Ich bin wegen Bogenschieen-Inhalten hier. Reveal by Tactacam 4G LTE Cellular Camera | Verizon Customer reviews by How customer reviews and ratings work G Jackson All this for $99 !! Write the RMA number on the outside of the box and send to the appropriate address based on your specific location: (items must be received by Tactacam within 14 days of issuing the RMA). Returns that dont qualify for warranty coverage will be returned to customers. Contact us. The return policy is consumer pays for shipping so I absorbed the cost of shipping twice (to and return) and we shall see about the sales tax refund. I have new reveal camera that will not send pictures to my phone unless Im close to camera. In no event shall Tactacam be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Anyone else having an issue contacting them? We invite you to contact us by the most convenient means! They have a social media CSR group as well. Otherwise, below is the link to a new battery purchase on our website. Includes Tactacam Reveal X Gen 2.0 Trail Camera and Six Foot Steel Reinforced Strap by TRAIL CAMS GALORE, a Trademarked Brand Sub 1/2s trigger speeds , Exceptional detection in all weather , Adjustable night illumination at 96+ft , Detects animals at 96+ft , IP66 waterproof certified , Low Glow IR Technology Theres a cost associated with downloading HD photos through the app, and even those leave a bit to be desired. Nov 7, 2021 Pretty frustrated with Tactacam customer service, or lack thereof. Switch the camera from SETUP to ON (while still holding the TEST button) KEEP holding the TEST button for 5 seconds. Terry Bradshaw, I've only tried to contact them through email, and was answered back within a few hours, I've got a Reveal X that is missing pics that it should have taken, i'm going to change SD cards and try it again, but if it doesn't start acting right I'll be contacting them soon. I sent an email last night and a FB message just now. Prepare a package to return to Tactacam. The Dems exploited it to steal our votes, we must not let this happen again! No questions asked. They have no problem taking my money, but when I need support, no one is there. I have generated two separate HELP requests but no response. can not reset password - camera will not connect - signal is good and will not let me access my account. A forum community dedicated to bow and crossbow owners and archery enthusiasts. I dealt with something similar with them. card that will connect to your mobile device using the REVEAL APP. Its low-light imagery is excellent, and with Wi-Fi connectivity and the Fish-i smartphone app, it can be run with your mobile device, including image settings and to start and stop recording. Items purchased through gray markets and unauthorized resellers will not covered by this or any warranty. Tactacam Customer Service. Bottom line is the company cost me ~$40 for buying a product that doesnt perform as advertised AND Tactacam knows the product doesnt perform as advertised. Now plug the wall adapter into a 110-120v wall outlet. I can not log in and when I try to change password it is saying my email is invalid, Trigger speed is to fast on camera. Troubleshooting your Reveal Cell Camera. Live and learn. Cant get in touch with anyone at company having problems with billing I had a new credit card issued tried to register it for payment they keep trying to bill the old one this has been going on for over a week now they shut my account down Ive emailed them but to no avail Im trying to Facebook them now but still no answer Ive got 3 cameras and about to go and get get stealth cameras at least I can contact a person. I tried calling and emailing and got calls back hours later while I was on other jobsemails were fairly cryptic and didn't make sense. For a better experience, please enable JavaScript in your browser before proceeding. Under no circumstances will REVEAL by Tactacam be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Reactivated four cameras and all get no signal. Not able to contact you folks by telephone (Land Line) My camera fell over while set up into some weeds last week. UPDATE 3-31-16 I received a call from Tactacam yesterday and I was assured my issue would be taken care of and a new camera would be sent out. You must log in or register to reply here. No return emails! GoPro is the Xerox of POV cameras. Special delivery:Sign upfor the free Boating email newsletter. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. 2,322 talking about this. Package products along with a copy of the RMA form. And now they want me to send them my credit card details before they send me a replacement??? Paired with the use of the REVEAL mobile app, start seeing the action as its happening, no matter where you are. Taking over a week to get a response is unacceptable. Tactacam User Information. My Tacticam Reveal X stopped working within the 1 year warranty period and after calling ************************* all i can do is leave a message. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. DURABLE and Weatherproof: Built to withstand tough conditions, the Tactacam 6.0 is waterproof and shockproof, making it perfect for outdoor activities like hunting and fishing. You took my money and my account says Not Active and no one is there to assist!!!! A couple concerns this old hunter has about how it's going. Experience the versatility and power of outdoor image capture with a REVEAL cellular camera. These cameras are extremely frustrating! Come join the discussion about optics, hunting, performance, troubleshooting, styles, reviews, accessories, classifieds, and more! I have gotten immediate results by mentioning needing help via Facebook. . After months of this I called my credit card company to cancel my card so they could no longer **** me. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tactacam LLC, hello im having a moisture problem with one of my reveals and was the one i bougth 3 to 4 months ago . Promoted articles. International Warranty return shipping or shipping a product back to the customer is not included. Quality seems pretty good. -****, Within a month of activating my monthly subscription payment; my credit card was being fraudulently used at Midway USA based in *********. Zero stress. My brand new tactacam reveal wont connect to cell signal. We found that the Solo linked to the Tactacam Connect app quickly and with little effort. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Sat 10AM - 3PM CST, Shipping, Returns & Refunds | Privacy Policy | Terms & Conditions, Your Privacy Choices | Notice at Collection. For ultrawide action, buy the Xtreme wide-lens accessory ($24.99). 8x Zoom. All good ready to go. I previously had my cameras 5-6 feet off the ground ,once I lowered them and aimed them correctly I received a ton more images. Package products along with a copy of the RMA form. But it is not. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. Sometimes it corrects it self quickly; other times it takes quite a while to finally be able to view my photos. The Tactacam team could not confirm when the functionality would work NOR did they offer to extend the 30 day money back guarantee; so I returned the camera. REVEAL Cellular Cameras are not only small and discreet but powerful enough to resist extreme outdoor weather. What number did you call? When you purchase through links on our site, we may earn an affiliate commission, which supports our community. They will send pictures with every change of temp, every movement of tree or grass yet miss animals completely. View jobs Working at Tactacam: 6 Reviews Review this company Job Title All Location United States 6 reviews Ratings by category 2.7 Work-Life Balance 2.7 Pay & Benefits 2.0 Job Security & Advancement 1.8 Management If you bought your product directly from RevealCellCam.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. REVEAL by Tactacam will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. I have 3 cameras. This happened once before so I went to unlimited service. Submit a Request to speak to an RMA Tech Specialist for questions or warranty service. 4.5 out of 5 183 global ratings How customer reviews and ratings work Top positive review All positive reviews Mike Picture quality on app subpar, but an overall good camera for the price and functionality Reviewed in the United States on November 30, 2022 About: TACTACAM REVEAL (Verizon or AT&T) cellular camera includes a pre-activated SIM You can find how to connect to the camera's WIFI below. Just bought one, cell cam made by Tactacam. To manually format the SD card on the REVEAL XB/SK: Turn the camera to SETUP. In our travels, we came across Tactacam, a brand shouldering its way into the action-cam market through bass fishing tournament anglers and hunting enthusiasts. WIRELESS Connectivity: Connect the Tactacam 6.0 to your smartphone via Bluetooth to view and share your footage, adjust settings, and control the camera remotely. Hands down has to be the worst customer service in the world. Updated. Package products along with a copy of the RMA form. no-one will return my email or contact me. With advanced motion detection, sensor speed, and optics, your REVEAL camera conveniently takes and transmits images of wildlife with exceptional clarity and detail, day or night. Ive tried it in several locations and still nothing. I always have mine about 3ft or so from the ground, and have had one of them lower than that for 3 or 4 months, my X model still missed pics, the original Reveal does not miss pics, and I'm not convinced about the lower half of the area being less sensitive, at least on the Reveal, cause I get pics of squirrels constantly about 6ft in front of the camera, of course the X model is even missing Amazon delivery trucks, cause I was using it as a security camera at my house, Deer and Small Game Hunting and Trail Cams. what can be done about it . Image stabilization. Tactacams POV cameras come with a variety of features. Sat 10AM 3PM CST, 110 N Sunset Blvd, Caledonia, MN 55921 over half the time it wont send the requested videos and often doesn't send the check in picture. Unfortunately the issues that I have are likely related to this app and in order to use the camera for remote viewing, I have to use this app. Im thinking of returning it back to Bass Pro and going with another brand. 1; 2; First Prev 2 of 2 Go to page. Pick your plan.i mean 250 pictures for $5! Also depending on your settings there is a delay between images because of the camera sending the images to their server. Watch on. I havent received the refund yet. You can start and stop video with the push of a button, check the view on the screen, and run it via a Tactacam remote or the Tactacam Connect app, which lets you view live video, check video, and download to a device. I have to leave the camera on 8 MP just to have somewhat of a clear photo I can see from my phone. Request an RMA (Return Merchandise Authorization) number from Tactacam Customer Support by clicking on the Contact Us Page. Tactacam Customer Services & Support Salaries 4 salaries (for 3 job titles) Updated 2/21/2023 How much do Tactacam employees make? activation and cellular connection, the REVEAL camera will deliver photos from Read more 2 people found this helpful mage quality - will almost pick up a license plate number from 50 feet. Product Description. 2 of them worked perfect with the update and 1 will not accept it.. Ive sent multiple emails now on hold for an hour and still no help! The Fora platform includes forum software by XenForo. Ive been dealing with them fir 2 years and have nothing but solid experiences. I am happy to have a follow up conversation with you if you are still needing assistance, so I will send you a message to the email provided on this review. Now we must demand our GA politicians fix the broken mail in election process in Georgia to prevent future fraud! Reveal Cell Cam is loaded with state-of-the-art technology at a price that every Hunter can afford. In other words, the clock is ticking with non-functioning cellular cameras / SIM ********* cards. International Association of Better Business Bureaus. Decorah, IA 52101. If our Customer Support Team determines that your problem qualifies under warranty coverage, they will send you an e-mail with an RMA (Return Merchandise Authorization) form. You can contact them at Reveal by Tactacam on Facebook. Request an RMA (Return Merchandise Authorization) number from Tactacam Customer Support by clicking on the Contact Us Page. Even as this message is showing, I still get notifications that I have a new photo. I've made an attempt to contact them also about not getting pictures after I had to change batteries took test pic sent to my cell and it says still downloading and it's been over 12 hrs I don't know what has happened since but camera has worked flawlessly up to this pointDoes anyone know if you have to reset camera when you change batteries or is it just turn off change them and cut back on I have no clue at this point? Please include your original receipt, a clearly written explanation of the problem, and your RMA form. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. They never respond to emails also. Also, associated shipping fees are not refundable. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. If I run by it I will be in the pic. JavaScript is disabled. [emailprotected]. I purchased a TACTACAM Reveal in early November 2021. I love being able to use the app to change settings from anywhere with my iPhone and have them take affect immediately. If this persists, I will not be buying additional Tactacam cameras and will change camera manufacturers for next hunting season. It keeps searching but always says no signal. Your card will be credited upon receipt of the returned merchandise. The worst part is Tectacam has made it impossible to remove my CC information from my account on their website, which I had to do to put these cameras into service. Hannaford ND 58448 Built to withstand extreme weather and designed to function in the most rural environments, you can reveal what matters to you most. Its positioned on top of the camera, easy to view. Dont worry over things you have no control over! I can't remember his name, but a rep for. Good luck! Just my experience. If the quality of the photo improves coming to the app to where I can actually set the camera to 24 MP Id give it a 5 star until then this is where I have to leave it. I just made a negative comment on a post for sale bundle of two cameras tactacam made. Questions? Hopefully I can get my bill straightened out soon. 355 Olmstead st Ive purchased 5 cameras and put new batteries and new SD Tacticam card but the camera wont send pictures or take the! I am out more than $200 (not including the cost of the cameras) for cellular service / SIM cards. I highly recommend! Customer Service Representative (Remote) Tactacam - Remote $12 - $20 an hour Qualifications High school or equivalent (Preferred) Customer Service: 1 year (Preferred) Full Job Description Tactacam has by far the best CS reputation in the industry which sets us apart from our competitors. This happens on both my iPhone and computer. Camera is about 20 feet from trail but distance doesnt seem to matter. Tactacam makes every effort to make sure all information on our website is correct. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). 110 N Sunset Blvd, Caledonia, MN 55921 support@tactacam.com (218) 282-5650 | M - F 9AM - 6PM Sat 10AM - 3PM CST Set up is quick and easy.simply screw on the antenna, insert 12 AA (I prefer lithium) batteries, SD card (up to 32g) and move switch from off to set up. The antenna is connected. I drove all over the county and it still says no signal. Then after posting bad review, my camera worked for one day. How do I delete them from my phone? C'mon TACTACAM , Scotty , Jeff , stand by your product , do the right thing! When I open the tactacam reveal app it tells me to log in so when I do it tells me Incorrect username or password. Please contact us at support@tactacam.com or (218) 282-5650. 4k-60 fps footage. support@tactacam.com It's ubiquitous, with a name that has become generic for POVs and a price tag that has risen as if it's the only game in town. When it comes to Tactacam missing captures. Not happy with new camera right now! I have 1 X and 3 XBs. There are many POV brands, such as Sony, DJI and Nikon, to name a few. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Havent been on this site in a while so the reformat has me all turned around. Surprising quality for an unbeatable price !! NOTE: this guarantee only applies to orders placed on Tactacams web store at Tactacam.com. Hello ***, I apologize the red dot functionality did not meet your expectations. Please include your original receipt, a clearly written explanation of the problem, and your RMA form. It had it when I originally set it up. Be safe from hackers and unwanted bills. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. The app allowed us to adjust cam settings such as exposure and white balance, format the card, and transfer clips.
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